Responsible Gaming
at 8basa
8basa believes that gambling should always be an enjoyable pastime — never a source of financial stress or personal harm. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support they need to stay in control.
Playing Safely Is
Always the Priority
At 8basa, responsible gaming is not a compliance checkbox — it is a core part of how we design and operate our platform for players across Bangladesh. From Dhaka to Chittagong, from Sylhet to Khulna, we want every player who chooses 8basa to remain in full control of their betting activity at all times.
Gambling is a legal form of entertainment for adults, and the vast majority of players who use 8basa do so safely and enjoyably. However, we recognise that for a small number of people, gambling can become a problem. Problem gambling can affect anyone, regardless of age, income, or background, and it often develops gradually before the individual notices it themselves.
That is why 8basa has built a comprehensive suite of responsible gaming tools directly into the platform — available to every registered player at any time, free of charge, with no waiting period. These tools include deposit limits, loss limits, wager limits, session time limits, temporary time-out periods, and full self-exclusion. You do not need to explain yourself to use any of these features — they are there for you whenever you need them.
Our 24/7 English-language customer support team is also trained specifically to assist players who are concerned about their gambling behaviour. Whether you want to set a limit, request a temporary break, or discuss self-exclusion, our team will handle your request with complete discretion and without judgement.
Gambling Involves Financial Risk Never gamble with money you cannot afford to lose. Gambling is not a reliable source of income and should never be used as a means to pay bills, repay debts, or cover everyday living expenses. Set a budget before you play and stick to it.
Gambling Is Not a Solution Chasing losses — continuing to gamble in the hope of recovering money you have already lost — is one of the most common patterns associated with problem gambling. If you find yourself chasing losses, stop immediately and contact our support team.
Help Is Always Available 8basa support is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays. If you need to talk to someone about your gambling, contact us at [email protected] and we will respond promptly.
Take Control of
Your Experience
8basa provides six built-in responsible gaming tools that you can activate at any time through your account settings or by contacting our support team. All tools take effect immediately upon activation.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Reducing a deposit limit takes effect immediately. Increasing a limit is subject to a 7-day cooling-off period to protect you from impulsive decisions.
Define the maximum net loss you are willing to accept in a given period — daily, weekly, or monthly. When your net losses reach the threshold you have set, your account will automatically restrict further real-money play for the remainder of that period. This is one of the most effective tools for staying within your personal budget.
Cap the total amount you can wager (stake) over a daily, weekly, or monthly window, regardless of whether you win or lose. Wager limits are particularly useful for players who enjoy high-frequency games like slots or live casino, where the cumulative stake can add up quickly across many short rounds.
Set a maximum continuous play session duration. When your session reaches the limit you have chosen, you will receive an on-screen notification and be automatically logged out. Taking regular breaks is an important part of keeping gambling enjoyable and avoiding the fatigue-driven decisions that often lead to loss-chasing behaviour.
Request a temporary break from the 8basa platform for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot deposit, place bets, or access casino games. You may still log in to request a withdrawal of your existing balance. A time-out ends automatically when the chosen period expires.
If you feel that gambling has become a serious problem, you can request a self-exclusion from 8basa for a minimum period of 6 months, up to a maximum of 5 years, or permanently. During self-exclusion, your account is fully closed and you will be blocked from re-registering. All pending bonuses are forfeited. Self-exclusion is the most serious protective measure available and cannot be reversed until the minimum period has elapsed.
How to Set Your
Limits & Controls
Activating any responsible gaming tool on 8basa takes less than two minutes. You can manage your protections directly from your account or by contacting our 24/7 support team.
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1Log In to Your 8basa Account Visit 8basa.io and log in with your registered mobile number and password. All responsible gaming tools are accessible from within your account dashboard.
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2Navigate to Account Settings Select "Responsible Gaming" from your account settings menu. You will find all available limit and restriction options clearly listed in this section.
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3Choose Your Tool and Set Your Parameters Select the type of limit or restriction you want to apply. Enter the value or duration that suits your personal situation. Review the confirmation screen carefully before saving.
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4Confirm and Activate Your chosen tool takes effect immediately upon confirmation. You will receive a confirmation message on-screen and an email to your registered address. Protective reductions are instant; increases are held for 7 days.
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5Contact Support if You Need Assistance If you experience any difficulty setting your limits, or if you prefer to request a time-out or self-exclusion directly, contact our support team at [email protected]. We will process your request as a matter of priority, typically within 30 minutes.
Available Limits
at a Glance
The table below summarises the limit types and time periods available to all registered 8basa players. All amounts are in Bangladeshi Taka (৳).
| Limit Type | Daily | Weekly | Monthly |
|---|---|---|---|
| Deposit Limit | Available | Available | Available |
| Loss Limit | Available | Available | Available |
| Wager Limit | Available | Available | Available |
| Session Time Limit | Available | — | — |
| Time-Out (Cooling-Off) | 24h / 48h / 7 Days / 30 Days | ||
| Self-Exclusion | 6 Months / 1 Year / 2 Years / 5 Years / Permanent | ||
Minimum deposit on 8basa starts at ৳500. We encourage all new players to set a monthly deposit limit during registration that reflects their genuine disposable entertainment budget — not their total income or savings.
Warning Signs of
Problem Gambling
Problem gambling rarely announces itself suddenly. It tends to develop gradually. The following warning signs may indicate that gambling is becoming harmful. If you recognise any of these in yourself or someone close to you, please seek support immediately.
- Spending more money on gambling than you originally intended or budgeted for.
- Trying to win back money you have lost by placing more bets (chasing losses).
- Borrowing money, taking loans, or selling possessions to fund gambling activity.
- Feeling restless, irritable, or anxious when you are not gambling or when you try to stop.
- Gambling for longer than you intended, or finding it difficult to stop once you have started.
- Neglecting work, family, or social responsibilities because of gambling.
- Hiding your gambling activity or its financial impact from family members or close friends.
- Feeling that you need to gamble with larger amounts to get the same level of excitement.
- Using gambling as a way to cope with stress, anxiety, loneliness, or depression.
- Continuing to gamble despite repeated promises to yourself or others that you would stop.
Tips for Keeping
Gambling Fun
The following habits help the majority of 8basa players enjoy gambling as a safe and entertaining pastime. Adopting these practices from the start is the best way to keep it that way.
Decide in advance how much money you can afford to lose without it affecting your rent, food, or family obligations. Treat this amount as the cost of entertainment — like a cinema ticket — not as an investment.
Decide how long you intend to play before you open the platform. Use the session time limit tool in your account settings to enforce it automatically. Take a break of at least 30 minutes for every 2 hours of play.
Approach every session with the expectation that you may lose the amount you have budgeted. Winnings are a pleasant bonus, not a financial plan. The moment gambling starts feeling like work or obligation, step away.
Avoid gambling when you are tired, emotionally distressed, or under the influence of alcohol or any other substance. Impaired judgement leads to impulsive decisions and larger losses. Play with a clear head only.
Protecting Minors
from Gambling
8basa takes underage gambling prevention extremely seriously. Every new player must confirm that they are 21 years of age or older during the registration process, and all accounts are subject to mandatory Know Your Customer (KYC) verification before any withdrawal is approved. If our verification process indicates that a player may be under the age of 21, the account will be immediately suspended pending a full identity review.
If you share your device or mobile phone with family members who are under the age of 21, we strongly recommend that you log out of your 8basa account after every session and that you do not save your password on shared devices. Keeping your login credentials confidential is both a Terms and Conditions obligation and a practical step toward preventing underage access.
Parental control software can provide an additional layer of protection. Several free tools are available that allow parents to restrict access to gambling websites on shared devices and family internet connections. If you need guidance on suitable tools for Bangladesh-based mobile devices, our support team can provide recommendations.
Need Help Right
Now?
If you believe that gambling is causing serious harm to you or your family, please reach out for support. 8basa's own support team is available 24/7, and we can also help connect you with appropriate external support resources.
You are not alone. Problem gambling is a recognised condition, and help is available. Reaching out is the most important step you can take. Our team will treat your situation with complete confidentiality and without judgement.
Please note: the [email protected] address is displayed as plain text and is not a clickable link. Copy the address and paste it into your email client to send your message. Our team monitors this address around the clock and will prioritise any message marked urgent or relating to responsible gaming or self-exclusion.
8basa Responsible Gaming
Policy Commitments
The following commitments define how 8basa operationalises its responsible gaming obligations across every aspect of the platform.
Every member of the 8basa customer support team completes mandatory responsible gaming training before they are permitted to handle player contacts. This training covers the signs of problem gambling, appropriate intervention language, the process for activating protective tools on behalf of a player, and the escalation procedure for crisis situations. Training is refreshed annually and updated whenever our policies change.
8basa's platform monitors account activity for behavioural patterns associated with problem gambling, including rapid loss-chasing sequences, unusually long continuous play sessions, and significant increases in deposit frequency or average stake size. When risk indicators are detected, our team will proactively reach out to the player to check in and offer responsible gaming tools — even if the player has not yet requested support.
8basa does not market its services to individuals who have self-excluded, to individuals who have requested a time-out, or to anyone under the age of 21. All promotional communications sent by 8basa include clear responsible gaming messaging and the 21+ age restriction notice. We do not use misleading bonus terms or high-pressure promotional tactics that could encourage excessive gambling.
All responsible gaming requests — including limit changes, time-outs, and self-exclusion applications — are handled with strict data confidentiality. Details of your protective measures are not shared with third parties, are not used for marketing purposes, and are not referenced in any way that could disadvantage you as a player once you return to active play after a temporary restriction period.
8basa does not offer bonuses or promotions that are specifically designed to incentivise players who are showing signs of problem gambling to continue playing. Bonus offers carry clear, plain-English terms and conditions with reasonable wagering requirements. Players who have active responsible gaming restrictions in place may have certain bonus features automatically restricted to ensure that promotional activity does not undermine their protective measures.
This Responsible Gaming Policy is reviewed by the 8basa management team at least once every 12 months, and additionally whenever there is a material change in the regulatory landscape, platform features, or industry best practices. The most current version of this policy is always available at https://8basa.io/responsible-gaming. Players will be notified of any significant changes via on-platform notification.
Ready to Play the Right Way?
Now that you know how 8basa keeps you protected, explore our platform with confidence. Set your limits, enjoy the games, and remember — our support team is here for you around the clock.